Frequently Asked Questions
- How do I know my level?
- How many lessons will I need?
- Are your teachers fully qualified?
- Can more people join me for the class?
- Can I just pay for the first lesson and see if I like it?
- What if I don't like the trainer?
- Do I get a certificate at the end of the course?
- Do I have to add sales tax to your prices?
- Do I have to pay for the whole course in advance?
- Will I have the same teacher for the duration of the course?
- Any Other Questions
1How do I know my level?
Your native speaker trainer will assess your
skills at the start of the course. For major
languages, you can take our online multiple choice
language tests FREE OF CHARGE. Assessment of other languages can
be arranged; please contact us for details.
2How many lessons will I need?
This depends on what and how much you would like
to learn. We suggest ten 2-hours sessions for complete
beginners wishing to reach Survival level. Your experienced
language trainer can offer you clear advice on how to
reach your goals.
3Are your teachers fully qualified?
Yes, our teachers are native speakers and hold
either a university degree and/or a teaching qualification
to teach their language as a foreign language (similar to
the TEFL/TESOL qualification for English teachers).
4Can more people join me for the class?
Yes - please contact us for pricing details.
Generally, the cost will be $10 more per hour per learner.
A group can consist of anywhere between 2 and 15 students.
Each learner in the class should be at the same level,
as any difference will hamper training.
5Can I just pay for the first lesson and see if I like it?
Generally, no. Our qualified, experienced trainers
can't judge future success by just a single lesson.
6What if I don't like the trainer?
While usually not an issue, we recognize that
this could happen. If you don't click with your
trainer, we will arrange a replacement and will
not bill you for the first session. If no replacement
is available, you will receive a full refund.
7Do I get a certificate at the end of the course?
Yes. Upon completion of the course, you will receive
a certificate stating the language studied, level achieved, and
number of hours allocated to the course.
8Do I have to add sales tax to your prices?
No. There is no sales tax to add to our prices.
9Do I have to pay for the whole course in advance?
Yes, lessons are paid for in advance. To begin
your course, we require a $550 deposit, payable by check or
credit card. After we receive this initial payment, your course
can begin, and we will invoice you for the remainder of
the lessons. Monthly payments are not accepted (exceptions apply).
10Will I have the same teacher for the duration of the course?
Aside from circumstances in which a student
explicitly asks for 2 or more teachers, we do our best to
ensure you keep your original trainer for the entire course.
On a rare occasion, we may be forced to swap a trainer due
to sickness or changes in their personal situation. In our
experience, however, this is an unusual ocurrence.
11Any Other Questions
If you have any other questions not answered
here, please contact our Sales Team who will get back to
you within one business day.