Frequently Asked Questions

1How do I know my level?

Your native language trainer will assess your skills at the start of the course. For major languages, take one of our online language level tests. Assessment of other languages can be arranged; contact us for details.

2 How many lessons will I need?

This depends on what and how much you would like to learn. We suggest fifteen 2-hour lessons for complete beginners wishing to reach Survival level. Your experienced language trainer can offer you clear advice on how to reach your goals.

3 Are your teachers fully qualified?

Yes, our teachers are native speakers and hold either a university degree and/or a teaching qualification to teach their language as a foreign language (similar to the TEFL/TESOL qualification for English teachers).

4 Can I have 3 or more people in the class?

Yes - please contact us for pricing details. Generally, the cost will be $10 more per hour per learner. Each learner in the class should be at the same level, as any difference will hamper training. Classes can only be cancelled if all 3 participants are unable to attend a session and reasonable notice is given (minimum: 2 working days).

5 Can I just pay for the first lesson and see if I like it?

Generally, no. Our qualified, experienced trainers can't judge future success by just a single lesson.

6 What if I don't like the trainer?

While usually not an issue, we recognize that this could happen. If you don't click with your trainer, we will arrange a replacement and will not bill you for the first session. If no replacement is available, you will receive a full refund.

7 Do I get a certificate at the end of the course?

Yes. Upon completion of the course, you will receive a certificate stating the language studied, level achieved, and number of hours allocated to the course.

8 Do I have to add sales tax to your prices?

No. There is no sales tax to add to our prices.

9 Do I have to pay for the whole course in advance?

Yes, lessons are paid for in advance. To begin your course, we require a $550 deposit, payable by check or credit card. After we receive this initial payment, your course can begin, and we will invoice you for the remainder of the lessons. Monthly payments are not accepted (exceptions apply).

10 Will I have the same teacher for the duration of the course?

Aside from circumstances in which a student explicitly asks for 2 or more teachers, we do our best to ensure you keep your original trainer for the entire course. On a rare occasion, we may be forced to swap a trainer due to sickness or changes in their personal situation. In our experience, however, this is an unusual ocurrence.

11Did not find the answer to your question?

If you have any other questions not answered here, please contact our Sales Team who will get back to you within one business day.