Frequently Asked Questions

1How do I know my level?

Your native speaker trainer will assess your skills at the start of the course. For major languages, you can take our online multiple choice language tests. Assessment of other languages can be arranged; please contact us for details.

2 How many lessons will I need?

This depends on your reasons for learning. We suggest that, for Complete Beginners wishing to reach a Survival level, 15x2-hours sessions is a reasonable estimate. As experienced language teachers, we can offer advice on reaching your goals.

3 Are your teachers fully qualified?

Yes - our teachers are native speakers and hold either a university degree in their own language and/or literature or a qualification in teaching their language as a foreign language (similar to the TEFL qualification for English teachers).

4 Can I have 3 or more people in the class?

Yes - please contact us for pricing details. Generally, the cost will be $10 more per hour per learner. Each learner in the class should be at the same level, as any difference will hamper training. Classes can only be cancelled if all 3 participants are unable to attend a session and reasonable notice is given (minimum: 2 working days).

5 Can I just pay for the first lesson and see if I like it?

Generally, no - qualified, experienced trainers are almost universally unwilling to teach a single lesson as this is not long enough to judge success. It may be acceptable in exceptional circumstances.

6 What if I don't like the trainer?

While not usually an issue, we appreciate this can happen. If you don’t click with your trainer, we will arrange a replacement and you will not be billed for the first session. If no replacement is available, you will receive a full refund.

7 Do I get a certificate at the end of the course?

Yes – on completion of the course, you will receive a certificate stating language studied, level achieved and number of hours.

8 Do I have to add Sales Tax to your prices?

No. There is no sales tax to add to our prices.

9 Do I have to pay for the whole course in advance?

Yes - lessons are paid for in advance. To start the course, we require a $550 deposit, payable by check or credit card. The course can start as soon as this is received - we then invoice you for the remainder of the lessons. We do not usually accept monthly payments.

10 Will I have the same teacher for the duration of the course?

Aside from circumstances in which a student explicitly asks for 2 or more teachers, we do our very best to make sure that you keep your original trainer for the entire course. Our teachers are, however, only human, and on rare occasions we may be forced to swap a trainer during your course due to sickness or a change in their personal situation. In our experience, however, this is an unusual occurrence.

11Did not find the answer to your question?

If you have any other questions not answered here, please contact our Sales Team who will get back to you within one business day.